Customer Service Coordinator
sire | life sciences® · Breda, Noord-Brabant
Company Overview: A dynamic organization based in Breda that specializes in delivering quality products to clients. They are committed to providing excellent customer service and seamless order management, supporting both local and international markets. Job Description: We are seeking a dedicated Customer Service Coordinator to be the primary point of contact for customers and logistics partners. This role involves managing the order process from receipt through to delivery, ensuring smooth communication and coordination across teams. Responsibilities: Serve as the first contact for customer and logistics inquiries regarding orders and deliveries. Ensure accurate and timely processing of all customer orders and shipments. Track order progress and inventory levels; liaise with the appropriate teams to resolve any issues. Handle customer claims and complaints independently, issuing credit notes when necessary. Create and maintain customer specific work instructions, ensuring they are kept up to date. Process consignment and export orders accurately within the system. Contribute ideas to improve departmental processes and efficiency. Collaborate closely with sales, logistics, and ext