Senior Mortgage Process Coordinator
sire | life sciences® · AMSTELPLEIN 52, Amsterdam
Company Our client is a leading organization in the financial services industry, specializing in mortgage services and client support. They are dedicated to providing high quality service and continuous process improvement within their dynamic environment. Job Description We are seeking a motivated and experienced Senior Mortgage Process Coordinator to join the Mid Office department. This role is crucial in managing and improving the mortgage application process, ensuring smooth operations, and supporting the development of team processes. The ideal candidate will be proactive, collaborative, and have a passion for refining procedures and training. Responsibilities Lead the development and implementation of training programs for team members. Create, analyze, and report on dashboards and performance metrics. Handle administrative tasks such as scheduling, managing leave, and monitoring hours. Coordinate security incidents, analyze complex requests, and escalate issues when necessary. Conduct job interviews and oversee onboarding, guidance, and training on working protocols. Participate in projects and working groups to enhance departmental efficiency. Analyze and optimize processes